EVERY QUESTION
DESERVES AN ANSWER.
Need a hand getting started, joining a department, contacting staff, or requesting a fair review? Start with the right support category and we'll explain what happens next.
Roleplay community support, not emergency services. If someone is in immediate real-world danger, contact your local emergency service.
Tell us what you need help with.
Pick the closest option. A request about department conduct should go through Internal Affairs—not a general department question.
Privacy and fairness matter.
Support requests will eventually be routed to teams based on the type of issue. Internal Affairs concerns must have an independent reviewer, while ban appeals require a separate appeals workflow.
- No public exposure of reports, cases, or personal details.
- No guaranteed outcome, priority queue or automatic ban removal.
- No reporting to the person who is the subject of a complaint.
- Use fictional character names and a community contact method.
Support intake vs. live tickets
The public request form can collect preliminary support requests after Netlify Forms is activated. It cannot yet issue a secure ticket number, show an authenticated status, or guarantee private team-by-team access.
Secure case management requires a server-side backend and permissions. The private demonstration is not deployed here.